Service Center
We’re not just here for you; we hear you.
Please note: Not all SECURA policyholders have access to our Service Center. Our Service Center is only available to policyholders whose agents have signed them up. If you have access to the Service Center, your independent agent will have notified you and you will have received paperwork and a phone call from a member of our Service Center team. If you’re curious if you have access to the Service Center, or would like to learn more, please contact your independent agent.
Service Center frequently asked questions
Do all SECURA policyholders have access to the Service Center?
Not all SECURA policyholders have access to our Service Center. Our Service Center is only available to policyholders whose agents have signed them up. If you have access to the Service Center, your independent agent will have notified you and you will have received paperwork and a phone call from a member of our Service Center team. If you’re curious if you have access to the Service Center, or would like to learn more, please contact your independent agent.
What are your hours of operation?
Monday-Thursday 7:30 a.m. – 5:30 p.m. and Friday 7:30 a.m. – 4:30 p.m. All times are central time. Claims call capabilities are 24/7.
How do I make a payment?
You can either call 800-830-9150 or visit our payments page and choose one of the available payment options.
How do I file a claim?
You can either call 800-318-2136, email claims@secura.net, or visit our claim submission page to start one online.
How can I get a copy of my auto ID card or policy during non-business hours?
To get policy information, download an auto ID, and more, go to the Service Center portal, click log in, and enter your email and password, or email and verification code.
Don’t have a username and password?
Click Create New Account, enter your email, phone number, and policy number, and then click Create Account. Follow the steps to create your unique username and password.
Can I get my policy documents electronically?
Yes. SECURA is pleased to provide E-Delivery — a paperless option that allows you to access your policy declarations and documents.
Do you offer any risk management services?
Yes. We offer a variety of safety videos on demand, safety talks, and other resources to keep you and your employees safe. Visit our Risk Management Resources section to learn more.
How does your premium audit process work?
You can download our Premium Audit FAQ to learn more about our premium audit process.
Meet the Service Center team
Service Center Supervisor
Service Center Specialist
Service Center Specialist
Service Center Specialist
Service Center Specialist
Prior to working in the insurance industry, Laura worked as a title insurance agent for over five years. Building a relationship with policyholders is essential in what Laura does. Trust and reliability are important in conversations concerning insurance and coverage. Her goal is to keep policyholders aware and informed, so they are confident in knowing that she has their best interests at heart.
Laura enjoys spending time with family and attending her grandson’s hockey games. She and her husband have recently moved to the southeast part of Colorado to enjoy the mountains and the quiet outdoors.
Service Center Specialist