SECURA’s towing and labor service
Even when you’re traveling in vehicles you don’t own, you can use Roadside Rescuer services.
Who can use Roadside Rescuer?
Roadside Rescuer services and features
- Tire changes
- Emergency fluid delivery
- Dead battery jump starts
- Lockout service
- Minor mechanical first aid if you have an accident, stalled vehicle, or are stuck in mud or snow
- Towing an auto to the nearest qualified repair facility, or up to 10 miles to the repair facility of your choice
- Towing trailers with towing and labor coverage
- Coverage for the policyholder and immediate family members in autos they own that have towing coverage
- Extra coverage for the named insured and additional named insured when they are traveling in automobiles they do not own
- Sign-and-drive coverage, which does not require you to pay upfront and wait for reimbursement
- Arrangements for alternative transportation
- Contacts your home or office to report that you are stranded or your auto has broken down
Common Roadside Rescuer questions
What vehicles are covered by Roadside Rescuer service?
Scheduled autos or trailers/camper trailers that carry towing and labor costs coverage are eligible for Roadside Rescuer service. Unscheduled trailers/camper trailers without towing coverage will receive Roadside Rescuer service when being towed by a scheduled auto with towing and labor costs coverage.
Are recreational vehicles or motor homes eligible for Roadside Rescuer?
Recreational vehicles cannot carry towing and labor coverage, and therefore are not eligible vehicles for Roadside Rescuer. Even though towing and labor coverage is available for motor homes, they are not eligible for Roadside Rescuer’s sign and drive coverage and are subject to the policy limit.
What towing service covers my area?
The Roadside Rescuer service provides a national network to service our policyholders’ needs. The participating towing service located closest to the site of disablement is dispatched to promptly service those needs.
If I experience a breakdown out-of-town, can I designate to what city my car should be towed or does it go to the nearest town?
It will go to the nearest reputable service facility.
What if I do not use the Roadside Rescuer toll-free number and call for service on my own?
If you elect to call your own service and do NOT go through the Roadside Rescuer operator, you will revert back to your standard $100 towing and labor coverage included with Gold, or the towing and labor limit you have purchased.
What if service is requested but I don’t carry towing coverage on my policy?
If you do not have towing coverage, you will still be provided the service, but at your own expense. You will need to provide a Visa or MasterCard for payment; otherwise the Roadside Rescuer operator will give you the name and phone number of the closest towing service to contact.
What happens when the towing cost exceeds the towing limit coverage of the policy?
If you are a SECURA policyholder and use the Roadside Rescuer service, towing limits are not an issue. Our contract calls for the total cost of towing the vehicle to the nearest point of service to be covered regardless of the towing limit on the policy. Likewise, any service provided at the site of breakdown that allows your travel to continue, such as tire change or lock-out service, is fully covered regardless of the towing limit on the policy. Roadside Rescuer is a “sign and drive” service.
Where is the Roadside Rescuer service available?
Roadside Rescuer is serviced by a national organization that has been in operation for over18 years and has won multiple J.D. Powers’ top service awards. Roadside Rescuer is available in all 50 states and its database of service providers currently numbers over 30,000.
What are the costs if I run out of gas?
Roadside Rescuer will deliver gas to the site of disablement without a delivery charge; however, you are responsible for the cost of the gas itself.