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BUSINESS INSURANCE

Nurse Hotline

For all non-emergency work injuries or to report a work injury claim, supervisors and injured employees should immediately call Nurse Hotline.

Call now: 888-333-3334
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Dedicated medical expertise at your fingertips.

Through our partnership with Medcor, access to Nurse Hotline is offered as a free benefit to SECURA Workers’ Compensation policyholders. With SECURA’s Nurse Hotline service, you have 24/7 access to a registered nurse if an injury occurs. The result is better care and fewer unnecessary claims, saving you time and expenses.

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*Being listed on these sites is not an endorsement of quality assurance or availability.
Nurse Hotline wallet cards, stickers, or posters
Order via email: WorkCompClaim@secura.net

Workers’ Compensation billing address:
PO Box 3215
Milwaukee, WI 53201

Medical providers

E-billing information (Minnesota) Clearing House information for SECURA Insurance:

WorkCompEDI

Primary payer ID: LS253

Sub payer ID: WZ082 (the 0 is numeric, not alpha)

For additional information about the submission of electronic bills, please contact WorkCompEDI at 800-297-6906 or email sales@WorkCompEDI.com.

IMPORTANT:

When submitting a medical bill or records electronically, please include the claim number for reference and payment. If you need claim information, contact SECURA’s Workers’ Compensation Department at 800-558-3405 or email WorkCompClaim@secura.net.

What is SECURA’s Nurse Hotline?

When an injury occurs, a specially trained registered nurse will determine the seriousness and nature of the injury. You’ll be advised on the best course of treatment. You’ll also get a confirmation number to reference should you need to call back to report changes in your condition or ask additional questions.

Nurse Hotline benefits

Reduced claims

Many injuries reported to the hotline can be treated simply with self-care methods. That means no hospital visit and no claim.

Reduced costs

When claims are reduced in both number and severity, premiums typically follow.

Reduced lost time

When injuries are treated immediately, workers receive peace of mind, and stay on the job or return to work sooner.

Expert guidance

Nurse Hotline jump-starts the paperwork process in the event a claim is filed.

Nurse Hotline includes telemedicine

The process is the same — simply call Nurse Hotline if there’s a non-emergency work injury. A registered nurse will determine the nature of the injury and, if appropriate, transition you to a telemedicine physician who specializes in work-related injuries and illnesses, eliminating the need to travel and spend hours in an urgent care or emergency room facility.

Benefits of telemedicine

  • Simple video connections. Video links can be emailed or sent via text. With one click, workers will be connected to a video call.
  • Rapid connection to a physician. Visits begin in minutes, not hours.
  • Option of a phone discussion with the telemedicine physician. No camera? No problem. Many injuries and illnesses can be assessed by phone without the need for video.
  • Access anytime. Services are provided 24/7, year-round.
  • Language translation services. Nurse Hotline and our telemedicine enhancement offer free translation for calls.