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Service Center

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We’re not just here for you; we hear you.

SECURA’s Service Center provides policyholders with a Service Center account access to auto ID cards, policy documents, certificates of insurance, and more.

Please note: Not all SECURA policyholders have access to our Service Center. Our Service Center is only available to policyholders whose agents have signed them up. If you have access to the Service Center, your independent agent will have notified you and you will have received paperwork and a phone call from a member of our Service Center team. If you’re curious if you have access to the Service Center, or would like to learn more, please contact your independent agent.
Service Center portal

Service Center frequently asked questions

Do all SECURA policyholders have access to the Service Center?

Not all SECURA policyholders have access to our Service Center. Our Service Center is only available to policyholders whose agents have signed them up. If you have access to the Service Center, your independent agent will have notified you and you will have received paperwork and a phone call from a member of our Service Center team. If you’re curious if you have access to the Service Center, or would like to learn more, please contact your independent agent.

What are your hours of operation?

Monday-Friday 7:30 a.m. – 5:30 p.m CT. Claims call capabilities are 24/7.

How do I make a payment?

You can either call 800-830-9150 or visit our payments page and choose one of the available payment options.

How do I file a claim?

You can either call 800-318-2136, email claims@secura.net, or visit our claim submission page to start one online.

How can I get a copy of my auto ID card or policy during non-business hours?

To get policy information, download an auto ID, and more, go to the Service Center portal, click log in, and enter your email and password, or email and verification code.

Don’t have a username and password?

Click Create New Account, enter your email, phone number, and policy number, and then click Create Account. Follow the steps to create your unique username and password.

Can I get my policy documents electronically?

Yes. SECURA is pleased to provide E-Delivery — a paperless option that allows you to access your policy declarations and documents.

PDF
Learn more about E-Delivery
secura-insurance-edelivery.pdf (846 KB)

Do you offer any risk management services?

Yes. We offer a variety of safety videos on demand, safety talks, and other resources to keep you and your employees safe. Visit our Risk Management Resources section to learn more.

How does your premium audit process work?

You can download our Premium Audit FAQ to learn more about our premium audit process.

PDF
Download the SECURA Premium Audit FAQ
secura-insurance-premium-audit-faq-2024.pdf (302 KB)

Meet the Service Center team

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John Kunkel

Service Center Supervisor
John started his insurance career in 2006 as a claims representative. He then briefly worked in banking as an assistant vice president. After realizing his passion for insurance, he reentered the industry and started working as a Commercial Lines underwriter. In 2018, John was offered an opportunity to work as a remote senior Commercial Lines underwriter for SECURA in Minnesota. He has recently been promoted to supervisor of the Service Center. He is very excited for the opportunity to expand our services, and provide the exceptional customer care that SECURA is known for to our agents and policyholders.
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Liz Brooks
Service Center Specialist
Liz comes with 17 years of experience in the insurance industry; 10 of them being on the agency side. While working as an agent, her niche was Commercial Lines. The agency she was previously employed with was a partner with SECURA, allowing her to gain knowledge from an agent’s viewpoint. It’s important to Liz to maintain strong relationships with policyholders. She wants them to not only be confident in the product they are purchasing, but also understand the coverage provided. Liz has completed multiple continuing education courses, as well as various training courses. She is always looking for additional ways to grow her knowledge in insurance. Her long-term goal is to obtain her CPCU designation. In her free time, Liz enjoys golfing, cooking, and traveling with her husband.
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Kayla Mowrer

Service Center Specialist
Kayla joins the team as a high-performing Commercial Lines underwriting support specialist. She has been in the insurance industry for over four years. She recently received her agency license and is ready to hit the ground running in her new role on the Service Center team. She is particularly excited about the opportunity to communicate with policyholders on a more personal level and assist with their policy needs. Before the insurance world, Kayla was a certified veterinary technician and specialized in horses. She has two wonderful dogs, named Sebastian and Leo. Kayla recently got into powerlifting and hopes to start competing soon.
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Laura Sharpe

Service Center Specialist
Laura started her insurance career in 2008 on the western slope of Colorado. Her experience varies from agency owner, producer, account manager in Personal Lines and Commercial Lines, team lead for the small business unit, and Commercial Lines trainer. She eventually moved to the Denver area in 2013 where her experience focused more on small business Commercial Lines and training agents.

Prior to working in the insurance industry, Laura worked as a title insurance agent for over five years. Building a relationship with policyholders is essential in what Laura does. Trust and reliability are important in conversations concerning insurance and coverage. Her goal is to keep policyholders aware and informed, so they are confident in knowing that she has their best interests at heart.

Laura enjoys spending time with family and attending her grandson’s hockey games. She and her husband have recently moved to the southeast part of Colorado to enjoy the mountains and the quiet outdoors.

Coverages may not be available in all states. Coverages described are subject to all the terms and conditions of the policy, including rating, deductibles, exclusions, and limits of liability. Not all agents are authorized to write all types of insurance. Policies may be underwritten by SECURA Insurance Company or SECURA Supreme Insurance Company, affiliated companies referred to collectively as SECURA Insurance Companies. Please read the policy carefully. Any claim example is for educational and informational purposes only. The information in this document will not be used to determine the coverage of an actual claim presented. All claims are adjusted based on the relevant facts, conditions and coverages at the time of loss. For specific terms and conditions, please refer to your coverage form. Coverage is also subject to applicable deductibles and limits of coverage.

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