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SERVICES

Commercial Lines Service Center Team

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We’re not just here for you; we hear you.

SECURA Service Center provides a genuine insurance experience by building relationships with our agency partners and mutual customers. Our knowledge of SECURA products allows us to communicate in a timely manner, fostering trust with every interaction. We go above and beyond in our service to continue to bring greater peace of mind, provide guidance, and create a seamless partnership. 

Give us a call at 833-654-2644 for:
  • Quotes and consultations
  • Coverage changes and questions on your policy
  • Certificates of Insurance/proof of insurance
  • Help with billing questions
  • Auto ID cards

Meet the Service Center team

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John Kunkel
Service Center Supervisor
John started his insurance career in 2006 as a claims representative. He then briefly worked in banking as an assistant vice president. After realizing his passion for insurance, he reentered the industry and started working as a Commercial Lines underwriter. In 2018, John was offered an opportunity to work as a remote senior Commercial Lines underwriter for SECURA in Minnesota. He has recently been promoted to supervisor of the Service Center. He is very excited for the opportunity to expand our services, and provide the exceptional customer care that SECURA is known for to our agents and policyholders.
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Liz Brooks
Service Center Specialist
Liz comes with 17 years of experience in the insurance industry; 10 of them being on the agency side. While working as an agent, her niche was Commercial Lines. The agency she was previously employed with was a partner with SECURA, allowing her to gain knowledge from an agent’s viewpoint. It’s important to Liz to maintain strong relationships with policyholders. She wants them to not only be confident in the product they are purchasing, but also understand the coverage provided. Liz has completed multiple continuing education courses, as well as various training courses. She is always looking for additional ways to grow her knowledge in insurance. Her long-term goal is to obtain her CPCU designation. In her free time, Liz enjoys golfing, cooking, and traveling with her husband.
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Alex Fiel
Service Center Specialist
Alex has been in the insurance industry since 2015. He’s held various Commercial Lines and Personal Lines roles with agencies, such as communications and marketing specialist, client service agent, and account manager. He joined SECURA in 2021 as an underwriting support specialist, and now works as a service center specialist. Alex has a passion for building relationships and educating himself at every opportunity to ensure he can provide agents and policyholders with the best coverage options to fit their needs. He has been the recipient of his prior agency’s Excellence in Service award and holds the CISR Elite and AINS designations. In his free time, Alex enjoys traveling, spending time with friends and family, and playing a mean game of pickleball.
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Crystal Klinker
Service Center Specialist
Crystal has 20+ years of experience in the insurance industry. Her career began in the data entry area of a large commercial carrier in 2000, and has held many positions from agent/producer, underwriting assistant, and account manager for both small and large market accounts. Crystal has a passion for customer service and believes her position is one where educating the people she comes in contact with is extremely important. Outside of the office, Crystal enjoys traveling, spending quality time with her three cats, reading, and writing. She is currently in the process of writing her first novel. She currently works remotely from St. Augustine, Florida.
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Craig Majewski
Service Center Specialist
Craig has been in the insurance industry for four years working in sales and customer service. He has handled both personal and commercial accounts and enjoys not only getting to know the people he works with, but loves hearing their stories and building relationships. Some of Craig’s favorite moments working with policyholders is knowing the work he does helps bring them peace of mind, even on their worst days. Outside of work, he enjoys finding new and unique restaurants, camping with his family, and giving back to his community as a volunteer firefighter.
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Kayla Mowrer
Service Center Specialist
Kayla joins the team as a high-performing Commercial Lines underwriting support specialist. She has been in the insurance industry for over four years. She recently received her agency license and is ready to hit the ground running in her new role on the Service Center team. She is particularly excited about the opportunity to communicate with policyholders on a more personal level and assist with their policy needs. Before the insurance world, Kayla was a certified veterinary technician and specialized in horses. She has two wonderful dogs, named Sebastian and Leo. Kayla recently got into power lifting and hopes to start competing soon.

Commercial Lines Service Center frequently asked questions

What are your hours of operation?

Monday-Thursday 7:30 a.m. – 5:30 p.m. and Friday 7:30 a.m. – 4:30 p.m. All times are central time. Claims call capabilities are 24/7.

How do I make a payment?

You can either call 800-830-9150 or click here.

How do I file a claim?

You can either call 800-318-2136, email claims@secura.net, or click here.

How can I get a copy of my auto ID card or policy during non-business hours?

To get policy information, download an auto ID, and more, go to mySECURA™, click log in, enter your email and password, or email and verification code.

Don’t have a username and password?
Click Create New Account, enter your email, phone number, and policy number, and then click Create Account. Follow the steps to create your unique username and password.

Can I get my policy documents electronically?

Yes. SECURA is pleased to provide E-Delivery — a paperless option that allows you to access your policy declarations and documents.

Learn more about E-Delivery
PDF secura-e-delivery.pdf (681 KB)

Do you offer any risk management services?

Yes. We offer a variety of safety videos on demand, safety talks, and other resources to keep you and your employees safe. Visit our Risk Management Resources section to learn more.

How does your premium audit process work?

Download our Premium Audit FAQ to learn more about our premium audit process.

Learn more about E-Delivery
PDF secura-e-delivery.pdf (681 KB)

Coverages may not be available in all states. Coverages described are subject to all the terms and conditions of the policy, including deductibles, exclusions, and limits of liability. Not all agents are authorized to write all types of insurance. Policies may be underwritten by SECURA Insurance Company or SECURA Supreme Insurance Company, affiliated companies referred to collectively as SECURA Insurance Companies. Please read the policy carefully. Any claim example is for educational and informational purposes only. The information in this document will not be used to determine the coverage of an actual claim presented. All claims are adjusted based on the relevant facts, conditions and coverages at the time of loss. For specific terms and conditions, please refer to your coverage form. Coverage is also subject to applicable deductibles and limits of coverage.

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