Commercial Lines Service Center Team

We’re not just here for you; we hear you.
Give us a call at 833-654-2644 for:
- Quotes and consultations
- Coverage changes and questions on your policy
- Certificates of Insurance/proof of insurance
- Help with billing questions
- Auto ID cards
Meet the Service Center team

Service Center Supervisor

Service Center Specialist

Service Center Specialist

Service Center Specialist

Service Center Specialist

Service Center Specialist
Commercial Lines Service Center frequently asked questions
What are your hours of operation?
Monday-Thursday 7:30 a.m. – 5:30 p.m. and Friday 7:30 a.m. – 4:30 p.m. All times are central time. Claims call capabilities are 24/7.
How do I make a payment?
You can either call 800-830-9150 or click here.
How do I file a claim?
You can either call 800-318-2136, email claims@secura.net, or click here.
How can I get a copy of my auto ID card or policy during non-business hours?
To get policy information, download an auto ID, and more, go to mySECURA™, click log in, enter your email and password, or email and verification code.
Don’t have a username and password?
Click Create New Account, enter your email, phone number, and policy number, and then click Create Account. Follow the steps to create your unique username and password.
Can I get my policy documents electronically?
Yes. SECURA is pleased to provide E-Delivery — a paperless option that allows you to access your policy declarations and documents.
Do you offer any risk management services?
Yes. We offer a variety of safety videos on demand, safety talks, and other resources to keep you and your employees safe. Visit our Risk Management Resources section to learn more.
How does your premium audit process work?
Download our Premium Audit FAQ to learn more about our premium audit process.