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Customer Care Team

SECURA’s Customer Care team acts as an extension of your insurance agency.

Give us a call at for help with

  • Billing questions
  • Auto ID cards
  • Quotes and consultations
  • Coverage changes and questions on your policy
  • Proof of insurance
Monday-Thursday 7:30 a.m. - 5:30 p.m. CST
Friday 7:30 a.m.-4:30 p.m.

Customer Care frequently asked questions

Where is your Customer Care service center located?

Customer Care is located at SECURA’s home office located in Neenah, Wisconsin.

What are some of the common endorsements SECURA offers on their package policy?

  • Full glass
  • Roadside rescuer
  • Siding Match
  • Travel rescuer
  • Underground service line
  • Water Backup

What discounts are available to me on my package policy?

  • Valued Policyholder Discount - We reward you for keeping your insurance coverage with us. The longer you stay, the more you save.
  • Financial Stability Discount - You receive this discount by maintaining good credit bureau scores.
  • Early Quoting Discount - Receive a discount when you have your policy quoted prior to the effective date.
  • Select Pay Discount - Save on your premium when you pay using the Full-Pay Plan or through SurePay EFT, our electronic funds transfer option.
  • New Home Credit - If your home is less than 10 years old, you earn this credit.
  • Protective Device Credit - This credit is yours by keeping approved and properly maintained devices, such as smoke alarms and fire extinguishers, in your home.
  • Accident forgiveness - If drivers in your household have been free from accidents and violations for three years, you may qualify for this benefit.
  • Claim Free / Violation Free Discount - You qualify for this discount if you’ve been accident free for the past three years and have no moving violations.
  • Umbrella Coverage Discount - Reduce your home premium when an umbrella policy is added to your coverage.
  • Good Student Discount - Receive this discount if your policy covers a good student driver age 16-24. The eligible driver must attend school full time with a 3.0 grade point average (GPA) or better, or have graduated with a 3.0 GPA or better.
  • Hybrid Car Discount - Earn this credit simply by owning or leasing a hybrid vehicle.

How do I make a payment?

Making a payment on our website is quick and easy.
Click her to make a payment.

How can I get a copy of my auto ID card or policy during non-business hours?

To get policy information, report claims, pay your bill, download an auto ID, and more, go to mySECURA.net

  1. Click Log In
    • Enter username and password
  2. Don’t have a username and password?
    • Click Don’t Have a Login? Sign Up
    • Enter your Last Name
    • Enter Policy or Account Number
    • Enter Security Token
    • Follow steps to create your unique username and password
  3. Security Token
    • Security Token is printed on the front of your policy documents

If you do not have a Security Token please contact us at 800-558-3405, option 6 M-F: 8 a.m.-4:30 p.m. CST or email us at agencytechsupport@secura.net.

Do I need an umbrella?

A lot of people sue, and they sue for a lot. The more assets you have, the more protection you need — particularly when court awards are trending increasingly higher. An umbrella policy offers that extra protection. Plus, it’s valuable if you add a teen driver to your insurance policy. A majority of the claims covered by umbrella policies involve auto accidents, so having an umbrella policy can give you peace of mind when you or a family member are on the road.

Umbrella insurance is relatively inexpensive, especially when compared to the amount of coverage you receive. In fact, you might be eligible for a discount if you add umbrella to your MILE-STONE policy. Talk to Customer Care to learn more or to purchase an umbrella policy.


Coverages may not be available in all states. Coverages described are subject to all the terms and conditions of the policy, including deductibles, exclusions, and limits of liability. Not all agents are authorized to write all types of insurance. Policies may be underwritten by SECURA Insurance Company or SECURA Supreme Insurance Company, affiliated companies referred to collectively as SECURA Insurance Companies. Please read the policy carefully. Any claim example is for educational and informational purposes only. The information in this document will not be used to determine the coverage of an actual claim presented. All claims are adjusted based on the relevant facts, conditions and coverages at the time of loss. For specific terms and conditions, please refer to your coverage form. Coverage is also subject to applicable deductibles and limits of coverage.

The information provided by SECURA on its Website (the Site) is for general informational purposes only. All information on the Site is provided in good faith, however SECURA makes no representations or warranties of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site. The information contained on the Website is to the best of our knowledge true and accurate at the time of publication, however it is generally to be used solely for informational purposes. The materials on this website are not guaranteed to be correct, complete or up to date. You should not act or rely only on information on this website.

The Site may contain (or you may be sent through the Site links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability or completeness by SECURA. SECURA DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITIES FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBISTE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. SECURA WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

UNDER NO CIRCUMSTANCE SHALL SECURA HAVE ANY LIAIBLITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

SECURA would like to remind you that the data contained in this website is not necessarily real-time or accurate.

SECURA and any provider of the data contained in this website will not accept liability for any loss of damage as a result of your reliance on the information contained within this website.