Frequently Asked Questions about SECURA Billing
Is there a fee to pay my premium online or by phone?
No. There are no fees to pay your premium online or by phone.
When will my authorized phone or online payment post to my policy/account?
Payments will be posted to your account after the transaction is completed and confirmation is received.
What methods of payment does SECURA accept for phone and online payments?
You can use your checking account, credit card (VISA, MasterCard, or Discover), ATM debit card, or electronic check to pay your bill online or by phone.
Can I extend my cancellation date and make a payment later?
At SECURA, we provide a seven-day grace period. After seven days the account will cancel.
Which policies can I pay online?
You can pay your SECURA auto, home, farm, or business policy online.
What is an electronic check?
An electronic check is an electronic transaction that is sent to your bank using your account information and appears on your bank statement as a debit or withdrawal. Because no paper check is produced, you will not receive a canceled check with your statement.
How do I find my policy number?
Your policy number is located on the upper right side of your invoice under the account holder's name.
Can my agent make an online or phone payment for me?
We take pride in protecting your information and your security. For your own protection, payments made online or by phone must be made by the credit/debit cardholder or checking/savings accountholder. The payer must personally authorize the electronic debit of his or her account.
Can I receive an online statement?
Your statement is currently not available online.
Where can I mail my payment?
Mail your payments with an original invoice to:
P.O. Box 776231
Chicago, IL 60677-6231
Mail your payments without an original invoice to:
P.O. Box 819
Appleton, WI 54912-0819
Overnight payments should be mailed to:
1500 Mutual Way
Neenah, WI 54956
*Please include your account number on your check.
Do payments have to be received by the due date or post-marked by the due date?
Payments must be received by the due date. A late fee will be assessed to payments received after the due date.
When will my check payment be processed?
Your check will be converted to an electronic funds transfer and may be processed the same day it is received. Therefore, you should be sure you have enough money in your account at the time of the transaction. Read more.
Can I change the date my payment is due?
The due date of a payment is based on the effective date of the policy. You may request a different due date by contacting your SECURA independent agent.
How can I reinstate my policy if it cancels?
If your policy payments are past due and your policy has been canceled, please contact your SECURA independent agent, or call SECURA's Customer Care Center at 800-830-9150
I made changes to my policy that reduced the premium. Why didn't I receive a refund?
If there is a balance due on your premium, a credit will be applied to reduce the balance. If you have additional questions, please contact your SECURA independent agent or call SECURA's Customer Care Center at 800-830-9150.
When will SECURA's SurePAY payments be deducted from my account?
Your payments will be deducted from your bank account no earlier than your invoice due date. You will receive a payment schedule from us listing your premium withdrawal dates and amounts.
Can SECURA's SurePAY automatic withdrawals be made quarterly or twice a year?
To minimize the chance that you'll forget a scheduled payment date, SurePAY is available only for monthly payments.
Can I change the date my SECURA SurePAY payment is automatically withdrawn?
Yes. You can select a date between the 1st and 28th of every month to have your payment withdrawn from your bank account. Please submit your request in writing.
Will I still get a monthly invoice if I enroll in SECURA's SurePAY payments?
Monthly invoices or statements are not sent to you if you are enrolled in SurePAY unless there are any changes that will change your withdrawal amount.
Is there a minimum payment amount for SurePAY?
Yes. The minimum installment that we will bill is $10.
How will policy changes affect my SurePAY withdrawal?
If a change to your policy results in an increase or a decrease to your premium. We will mail a new payment schedule to you reflecting the premium change on your next withdrawal.
What if I'm owed a refund due to cancellation?
Our SurePAY authorization only allows deductions, not deposits to your account. We will issue a refund check for a canceled policy and mail it directly to you.
What if my account has insufficient funds at the time of a SurePAY withdrawal?
We will only make one attempt to withdraw on the due date.
What if my policy is canceled and I still owe premium?
We will close your SurePAY account at the time of cancellation and mail you an invoice for the premium owed.
What if I no longer want to pay my premium through SurePAY?
We must receive a request from you at least five days before your scheduled payment withdrawal date. Submit your request by using one of the following methods.
- Contact your SECURA independent agent
- Fax your request to SECURA Billing at 920-739-9029
- Email your request to: firstname.lastname@example.org
How do I change my banking information if I'm using SurePAY?
Visit secura.net to make changes or contact your independent agent.