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AGENTS

eDocs FAQ

We partner with IVANS to provide Agency Download Service to our agencies.

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What is eDocs/Agency Download Service?

The Agency Download Service is an automated process that allows SECURA policy information to download directly into an agency’s management system (AMS).
  • The system translates the data into a shareable format across multiple agency systems.
  • The policy data is synchronized between SECURA and the agency via updating the data on the agency’s system.
  • Download Service streamlines the process using ACORD standards to drive agency efficiency and reduce E&O exposure. save time by eliminating the need to re-key data, as well as provide a faster workflow for your employees.
eDocs: We send policy documents as attachments through the download direct to the agent management system. This offers a secure and managed alternative to email, mail, and faxes. It is an auditable, secure, system-based method of handling essential communications between carriers and their agents.

Common eDocs questions

How does it work?

Each night, SECURA transmits new or changed policy information to IVANS. This data is sorted and placed in your agency’s IVANS mailbox. The policy data is available for download into your management system the following day at approximately 8 a.m. CT (excluding Sunday and Monday).

Are there any costs involved?

There is no additional cost to our agents.

Will it work with my Agency Management System?

eDocs are available if your management system allows them and SECURA is certified with the management system. We are currently certified with most management systems, but not all. If you have questions about if eDocs can work with your management system, please contact Agency Tech Support.

Do I need to have an IVANS account to download?

Yes. You will need to have your IVANS Y account to access SECURA downloads.

What if I don’t have an IVANS Y account?

Contact SECURA Agency Tech Support and they can set up your account by registering your agency and creating an IVANS mailbox.

  • Information to have ready: Agency Name, Address, Phone, Email Address, Producer Code/Agent Code, Agency Management System.
  • Contact SECURA at 800-558-3405, option 6, or email at agencytechsupport@secura.net.

Do I need to do anything with my system?

Yes, contact your agency management system vendor to make sure your system is configured correctly to receive the eDocs download with SECURA. Be prepared to provide information about which carriers and lines of business you wish to download.

What lines of business are available for eDocs?

  • Commercial Lines
  • Farm Lines
  • Agribusiness Lines

If I am having trouble, who do I call for support?

Your first level of assistance is your agency management system vendor. They will do troubleshooting. If they determine it is the IVANS service, they will conference in our customer support center and we will begin troubleshooting with you.

How do I sign up?

Contact SECURA’s Agency Tech Support team at 800-558-3405, option 6, or email us.
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Coverages may not be available in all states. Coverages described are subject to all the terms and conditions of the policy, including rating, deductibles, exclusions, and limits of liability. Not all agents are authorized to write all types of insurance. Policies may be underwritten by SECURA Insurance Company or SECURA Supreme Insurance Company, affiliated companies referred to collectively as SECURA Insurance Companies. Please read the policy carefully. Any claim example is for educational and informational purposes only. The information in this document will not be used to determine the coverage of an actual claim presented. All claims are adjusted based on the relevant facts, conditions and coverages at the time of loss. For specific terms and conditions, please refer to your coverage form. Coverage is also subject to applicable deductibles and limits of coverage.

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