John Kunkel
Service Center Supervisor

John started his insurance career in 2006 as a claims representative. He then briefly worked in banking as an assistant vice president. After realizing his passion for insurance, he reentered the industry and started working as a Commercial Lines underwriter. In 2018, John was offered an opportunity to work as a remote senior Commercial Lines underwriter for SECURA in Minnesota. He has recently been promoted to supervisor of the Service Center. He is excited to provide the exceptional customer care that SECURA is known for to our agents and policyholders.

 

Liz Brooks
Service Center Specialist

Liz comes with 17 years of experience within the insurance industry; 10 of them being on the agency side. While working as an agent, her niche was Commercial Lines. The agency she was previously employed with was a partner with SECURA, allowing her to gain knowledge from an agent's viewpoint. It's important to Liz to maintain strong relationships with policyholders. She wants them to not only be confident in the product they are purchasing, but also to understand the coverage provided. Liz has completed multiple continuing education courses, as well as various training courses. She is always looking for additional ways to grow her knowledge in insurance. Her long term goal is to obtain her CPCU designation. In her free time, Liz enjoys golfing, cooking, and traveling with her husband.

 

Alex Fiel
Service Center Specialist

Alex has been in the insurance industry since 2015. He's held various Commercial Lines and Personal Lines roles with agencies, such as communications and marketing specialist, client service agent, and account manager. He joined SECURA in 2021 as an underwriting support specialist, and now works as a service center specialist. Alex has a passion for building relationships and educating himself at every opportunity to ensure he can provide policyholders with the best coverage options to fit their needs. He has been the recipient of his prior agency’s Excellence in Service award and holds the CISR Elite and AINS designations. In his free time, Alex enjoys traveling, spending time with friends and family, and playing a mean game of pickleball.

 

Craig Majewski
Service Center Specialist

Craig has been in the insurance industry for four years working in sales and customer service. He has handled both personal and commercial accounts and enjoys getting to know the people he works with by hearing their stories and building relationships. Craig enjoys working with policyholders to bring them peace of mind, even on their worst days. Outside of work, he enjoys finding new and unique restaurants, camping with his family, and giving back to his community as a volunteer firefighter.

 

Kayla Mowrer
Service Center Specialist

Kayla joins the team as a high-performing SECURA Commercial Lines underwriting support specialist. She has been in the insurance industry for over four years. She recently received her agency license and is ready to hit the ground running in her new role on the Service Center team. She is particularly excited for the opportunity to communicate with policyholders on a more personal level and assist with their policy needs. Before the insurance world, Kayla was a certified veterinary technician and specialized in horses. She has two wonderful dogs, named Sebastian and Leo. Kayla recently got into powerlifting and hopes to start competing soon.