The Kentucky President’s Advisory Council for SECURA Insurance met Oct. 27 via Zoom.

Agent Representatives
Terry Hyland, Hyland Insurance; Paul Allison, Insuramax Inc; Brian Crawford, Sterling Thompson Co; Andy Bennett, Assured Partners NL; Keith Riley, Peel & Holland Inc; Neel Ford, EM Ford Company LLC; Laura Yount, Mountain Valley Insurance

SECURA Representatives 

Dave Gross, President & CEO; Larry Wright, Vice President and Chief Claims Officer; Marty Arnold, SVP and Chief Underwriting Officer; Tim Heyroth, Vice President and Chief Sales Officer; Garth Wicinsky, SVP & Chief Administrative Officer; Amy DeHart, Vice President and Chief Actuarial Officer, Tripp Humston, Regional Sales Director

We kicked off our meeting with showing the updated brand video:

Watch the video below for an overview and SECURA updates.

Click the links below to navigate to the comment/response section for each topic.

Farm-Ag Lines | Specialty LinesCommercial LinesRisk Management | Claims | Miscellaneous

Farm-Ag Lines

(Agent comments with SECURA responses)

1. Comment: We would love to write Farm.

Response: We would love to write Farm in Kentucky, and we are beginning conversations on state expansion and Kentucky is on the short list for Farm. We are evaluating state expansion timelines with resources availability. We will update you as more information is available

Back to top

Specialty Lines

(Agent comments with SECURA responses)

1. Comment: Underwriting responsiveness is excellent.

Response: Thank you for that compliment, we make it a priority in Specialty Lines to work with you to get you what you need in an expedited fashion. Thanks for being such great business partners.

Back to top

Commercial Lines

(Agent comments with SECURA responses)

1. Comment: What are your planned Service Center details?

Response: We’ve approved the concept of a Commercial Lines Service Center and are in the early planning stages. We plan on rolling out in a crawl, walk, run method starting with about four staff members and a very small group of agencies. The addition of Specialty Lines in that model is under consideration.

Our main objective is to have flexible, thorough, knowledgeable staff members who can provide our insureds excellent customer service and maintain open communication with our agents. Our rollout would start with commercial classes, account size $10,000 and under. We’re aiming to provide full service including endorsements, certificate of insurance, renewals, upselling/cross-selling, and all other insured inquiries. We do not have an estimated live date established at this time, but we are working on resource allocation and project mobilization in early 2021.

2. Comment: BizLink released. What is included and what are your next steps?

Response: We are currently working on BizLink Release 3 which includes the addition of retail, office and service BOP classes to the existing Target Contractor classes. We are also working on some user experience enhancements based on direct feedback from our agency partners and also straight through processing for some Specialty Lines classes. In addition, the team will continue to address feedback concerns and suggestions and implement changes/updates accordingly. 

3. Comment: Kelly did great job – no hiccups or delays.

4. Comment: Underwriting responsiveness is excellent.

5. Comment: Melissa is good.

6. Comment: I liked the ability to work with on renewals throughout the pandemic (payrolls, etc.)

Response: We appreciate the feedback and are glad to hear our underwriting team is providing quality service and open communication.

7. Comment: What are your plans for a pandemic language exclusion.

Response: We are working to finalize our company position on this and we can communicate back upon this being completed in the near future.

Back to top

Risk Management

(Agent comments with SECURA responses)

1. Comment: Josh is great – communication and inviting to participate.

Response: Thanks for the positive comments. Josh is great at building and maintaining relationships!

2. Comment: All good

Back to top


(Agent comments with SECURA responses)

1. Comment: Everything has been great.

2. Comment: No news is good news.

Back to top


(Agent comments with SECURA responses)

1. Comment: SECURA came out with a consistent message from the beginning and stayed true. Nice job.

Response: Thank you for this feedback. We focus our communication to make sure you get the information you need and know what to expect from us.

2. Comment: Lisa is great!

3. Comment: SECURA was one of the few that seemed to care.

4. Comment: Training - nice job converting to virtual. We like a mix of live and virtual classes (can do at own convenience).

Response: Thank you. We always strive to make training educational and engaging with topics that are relevant to our agents. If you ever have any suggestions, please feel free to reach out to Angela Kain at

5. Comment: Have you thought about offering a Leadership Academy/training?

Response: Thank you for lifting up Leadership Academy training. We do actually have two leadership programs. Both run two full days at our Home Office in Neenah, WI. One is focused on attracting talent, compensation of new producers, and motivating those new producers. The other program focuses on personal development for leaders of an agency. We run a leadership program each year in the fall, with these courses alternating each year. If you have interest in attending, you can speak with your SECURA sales manager. If there is a different leadership topic or development area you would like training on, please reach out to Angela Kain at to discuss.

6. Comment: What are your state expansion plans? (Farm, TN)

7. Comment: What is your return to work plan?

Response: We offer flexibility for associates juggling work, school, and daycare if necessary. We are all about creating balance. It will probably be well into 2021 before we have all associates back into the office. We want to make sure we have a safe workplace first.

Back to top


Download printer friendly version of notes