A note from SECURA Insurance CEO, Dave Gross
Dear Valued SECURA Policyholder,
As the COVID-19 situation continues to evolve by the day, I know it is on your mind, just as it is ours.
During this time, know that we are here to provide you with the protection and service you expect from us as your insurance carrier, while also ensuring the safety of our associates and their families.
We have a business continuity team meeting on a daily basis to help us navigate this situation. Our response is focused on three key principles:
- Keeping our associates safe
- Continuing to serve you with the highest standards
- Doing our part as a corporate citizen to slow community spread of the virus
As a company, we made the decision to have our associates work remotely beginning March 16 until further notice. Rest assured, we have tested our remote capabilities before and know that our associates will continue to deliver the exceptional service you deserve. They will interact with you the same way you're used to, via phone and email.
Please know that we are here for you and will continue to monitor all aspects of this situation so that we can continue to support you. These resources remain available to you.
- As always, your independent agent is available via phone or email.
- secura.net is available 24/7 to make a payment, report a claim, find safety and business continuity resources, and more.
I want to take a moment to thank you for trusting us. I’m so proud of our associates for the way they are coming together, even when we’re not under one roof, to put our customers first. We’re in this together, and we’re here to support you in any way that we can.
President & CEO
We understand the hardship created by the COVID-19 outbreak and know it may have a financial impact for some of our policyholders.
We’re here to help. We’ll work with our policyholders to provide grace periods, longer payment terms, or premium deferrals if needed, and will not cancel or nonrenew policies for nonpayment through May 31, 2020. This is not a waiver, it is an extension of the grace period in which to pay the premium. We will waive late fees and non-sufficient funds (NSF) fees during this time.
If you are able to make a payment, please do so as you normally would. If you have difficulty making a payment due to the COVID-19 crisis or have questions about payment options, please call our Billing Department at 800-558-3405 between 8 a.m. – 4:30 p.m. CST, or contact us here.
We will adjust these procedures as necessary to ensure compliance with all state requirements.